Privacy Policy
Thank you for using Hintible. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have under U.S., EU (GDPR), and California (CCPA/CPRA) law.
1. WHO WE ARE
Hintible is a SaaS platform that helps businesses create and track interactive video journeys, often connected to CRM systems like HubSpot. Our company is registered as Hintible, Inc. and headquartered in Pleasant Grove, UT.
2. INFORMATION WE COLLECT
a. Information You Provide to Us
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Account Information: Name, email address, password, company name.
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Billing Info: Payment details (processed securely by our third-party provider).
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Form Responses: Information entered into Hintible forms (e.g., demo request, lead forms).
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CRM Connection Data: If you connect your CRM (like HubSpot), we access only the data you authorize: contact records, engagement signals, lifecycle stages, and related fields.
b. Information We Collect Automatically
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Usage data (e.g., video watch time, button clicks, drop-off points).
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Technical info (browser, IP address, device type, cookies).
We only collect what is necessary to provide and improve the service.
3. HOW WE USE YOUR INFORMATION
We use your data to:
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Provide and maintain Hintible features.
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Generate and optimize interactive video journeys.
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Improve platform usability and performance.
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Send transactional or service-related communications.
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Support analytics and internal reporting.
We do not sell your personal data.
We do not share your data with advertisers.
4. LEGAL BASES FOR PROCESSING (GDPR)
If you are located in the EU/EEA, we process your data under the following legal bases:
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Contractual necessity: to provide the service you've signed up for.
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Legitimate interests: for improving the service and internal analytics.
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Consent: where legally required (e.g., marketing emails, cookie tracking).
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Legal obligation: to comply with applicable laws.
5. HOW WE SHARE INFORMATION
We may share your data with:
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Third-party service providers (e.g., hosting, email, payments, CRM integrations).
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CRM platforms (e.g., HubSpot), if you authorize a connection.
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Legal or regulatory authorities when required.
We ensure all third-party providers uphold strong privacy and security standards.
6. YOUR RIGHTS
You may have rights under GDPR and/or CCPA/CPRA, including:
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Accessing the personal data we hold.
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Requesting corrections or deletion.
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Withdrawing consent (where processing is based on it).
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Objecting to or restricting processing.
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Data portability.
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Opting out of sale or sharing of personal data (CCPA).
To exercise these rights, email us at [Your Contact Email].
You also have the right to file a complaint with a supervisory authority (e.g., in your country or region).
7. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
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Authenticate sessions.
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Track product usage and engagement.
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Support analytics and optimization.
You can manage cookie preferences via your browser or our [Cookie Settings Page] (if applicable).
8. DATA RETENTION
We retain personal data only as long as necessary:
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For the purposes outlined in this policy.
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To comply with legal obligations.
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To resolve disputes or enforce agreements.
You may request account deletion at any time.
9. DATA SECURITY
We implement technical and organizational measures to protect your data, including:
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Encryption at rest and in transit.
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Role-based access controls.
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Regular vulnerability assessments.
No method of transmission is 100% secure, but we work hard to protect your data.
10. INTERNATIONAL TRANSFERS
If you are outside the United States, your data may be transferred to and processed in the U.S.
We ensure such transfers meet legal requirements, including the use of Standard Contractual Clauses (SCCs) for EU residents.
11. CHANGES TO THIS POLICY
We may update this policy periodically. When we do, we’ll post the revised version here and update the “Last updated” date.
If changes are significant, we’ll notify you via email or website banner.
12. CONTACT US
If you have any questions or need to exercise your privacy rights, contact:
Hintible, Inc.
support@hintible.com